Q&A with Website Hosting Review’s Contributing Editor, Kathy Xu
Website Hosting Review recently spoke with Mark Schmidt, CTO of Orca Wave, about the reason the company was at the INCOMPAS Show, which took place April 3-5 in New Orleans. At INCOMPAS, Orca Wave showed the marketplace that there are options for carriers interested in receiving more value out of their number Toll Free and DID inventories. Orca Wave’s bitscio provides a new choice for both carriers and enterprises. In this Q&A, we also discuss what differentiates them in the market, what bitscio is and how it is used, as well as upcoming new developments.
Website Hosting Review, Kathy Xu (DCP-KX) Question: Tell us about Orca Wave and how you differentiate yourselves in the market.
Orca Wave, Mark Schmidt (Orca Wave-MS) Answer: Orca Wave believes in attracting and retaining the best talent in telecom software. New customers stick with us in the long run because we bring both the expertise and the capability to reduce their operational costs and act as a partner in their product initiatives.
Our offerings don’t simply stop at the software. We have dedicated personnel that work hand-in-hand with our customers on difficult problems. Customers engage with our support engineers and data analysts on a regular basis for assistance with everything from dispute resolution to supplier rate automation. We believe in collaborative relationships with our customers.
DCP-KX Q: What is bitscio and how is it used?
Orca Wave-MS A: For several years, Orca Wave has worked closely with our carrier customers to assist them with various text messaging pain-points, i.e. reporting, billing, route optimization, etc. A common carrier activity we’ve seen emerge throughout the last two years has been rushed development efforts to launch new text-based applications and services. Carriers have been losing out on up-sale opportunities every time one of their customers takes a TFN or DID and decides to text enable it with a Twilio or a Zipwhip instead of with the carrier itself.
bitscio was born out of our long history of working with carriers on the text side of their business. Our platform enables a carrier to easily realize new revenues from their existing number inventories through our white-labeled messaging services. We handle everything from their inventory management, to the actual gateway API’s and turn-key chat applications that their customers interface with.
DCP-KX Q: What industry issues does bitscio help solve, and how specifically does it help your enterprise and carrier customers?
Orca Wave-MS A: Referring back to your earlier question, bitscio provides a management platform for our enterprise and carrier customers to administer their number inventories, customers, product packages, invoices, etc. Additionally, we provide the necessary message gateway infrastructure, programming interfaces and end-user applications for our carrier’s customers. The bitscio platform makes the entire process of a carrier turning up new messaging services a simple affair
DCP-KX Q: Besides bitscio, what new developments are on the horizon for Orca Wave?
Orca Wave-MS A: Orca Wave has always been a force multiplier for the sales and billing departments of our carrier customers. Last year we published our new secure API for direct integration into our popular BlueWater voice OSS/BSS software suite. I see us continuing to add new features to our BlueWater API, as well as rounding out development efforts on our well-received dashboard reports.
DCP-KX Q: What did you accomplish at INCOMPAS?
Orca Wave-MS A: We showed the marketplace that there are options for carriers looking to get more value out of their number Toll Free and DID inventories. Carriers don’t need to sit by anymore and watch their customers take their numbers and revenue to other service providers for text integration. Orca Wave’s bitscio provides a new choice for carriers and enterprises.
DCP-KX: Thank you for your time.
Readers, if you are interested to learn more about Orca Wave, visit http://orcawave.net/.